Shipping and Returns

Please find below Paterson Fine Jewellery’s shipping and return policies and procedures.

Domestic

All domestic Australian orders will be shipped via Star Track Express at a rate based on the weight of the order: 1kg costs AU$12, 3kg costs $15 and 5kg costs $22 per shipping address.  Orders over 5kg will be quoted based on the weight and dimensions of the parcel. Alternatively, orders may be shipped via registered Australian Post upon request.  Please allow 5-7 business days to receive your order. Items ordered together may not always ship together as items on special order may take longer. If items within the single order have varying manufacturing requirements, the client may nominate whether they require a single or multiple deliveries.

International

All international orders will be shipped via FedX or Australia Post’s International service.  Alternatively, the client is welcome to arrange their own freight.  Clients will be notified of the length of time required for the delivery once the freight requirements have been confirmed.  Items ordered together may not always shipped together and special orders may take longer.  Clients may nominate whether they require a single or multiple deliveries on the same order.

All shipments

You may verify the status of your order and shipment by contacting the PFJ Head Office at sales@pfj.com.au, or 61 3 9555 9344.  A representative will be on hand to assist you from 8.00am-5.00pm AEST Monday-Friday.

Retention of ownership

Title to the goods on the invoice shall pass to the customer only when all monies owing by the customer to the supplier have been paid in full.  Until such time, Paterson Fine Jewellery Pty Ltd retains title of goods.

Return Policy

Goods will not be credited unless returned within 7 days, freight pre-paid in good order and condition and their original cartons or packages.  Return approval stock will incur freight charges.

Invoice numbers, date of purchase with customer’s name and address must accompany any returns.  Unless these details are forwarded, we will be unable to accept goods for credit. Goods specifically manufactured or procure\red cannot be returned for credit.

Returns can be sent, via an insured method, directly to:

Paterson Fine Jewellery
P.O. Box 244, Moorabbin, 3189
Victoria, Australia