Warranty & Guarantee

Paterson Fine Jewellery Pty Ltd warrants that its products will be free from any manufacturer’s defects at the time of purchase. We will repair or replace any product which is found to be defective in materials or workmanship at the time of purchase and will pay the costs of all material and labour of the repair within the first 12 months of its life.

The warranty is subject to the following terms and conditions:

  1. This warranty is offered only to original owner a product in question and may not be assigned or transferred and terminates upon change of ownership.

  2. PFJ is not liable for any stone damage or loss, product damage due to misuse, the incorrect use of applied cleaners, or any product damage through accidents or acts of nature including fire, flood or earthquake. PFJ is not liable for natural wear and tear or for corrosion from highly corrosive environments.

  3. If a repair is not practical, PFJ will replace the item with an identical product.

  4. Due to the intricate nature of many of our products, this warranty will become null and void if alterations of any kind are performed upon the jewellery product outside of PFJ’s own jewellers. This includes, but is not limited to, ring sizing, rhodium plating, adjustments, or engraving work of any kind.

  5. The customer is responsible for any shipping, duties or insurance charges in order to send the jewellery back to the place of purchase.

 

MY LITTLE ANGEL™ Warranty

MY LITTLE ANGEL ™ (MLA) is a registered brand and is proud to offer a 12 month warranty against any manufacturing faults.

We will repair or replace any MLA product which is found to be defective in materials or workmanship and will pay the costs of all material and labour of the repair within the first 12 months of its life.

For your assurance, all crafted precious metals in our collection are non-allergenic and conform to the international standards. All enamelling has been thoroughly tested for safety.

This warranty is subject to the following terms and conditions:

  1. This warranty is offered only to original owner of MLA ™ product in question and may not be assigned or transferred and terminates upon change of ownership.

  2. MLA is not liable for any stone damage or loss, product damage due to misuse, the incorrect use of applied cleaners, or any product damage through accidents or acts of nature including fire, flood or earthquake. MLA is not liable for natural wear and tear or for corrosion from highly corrosive environments.

  3. If a repair is not practical, MLA will replace the item with an identical product.

  4. This warranty will become null and void if alterations of any kind are performed upon the jewellery product outside of MLA’s own jewellers.

  5. The customer is responsible for any shipping, duties or insurance charges in order to send the jewellery back to the place of purchase.

Caution: Infants and children must be supervised when they are wearing jewellery as small parts can pose a serious choking hazard.

 

FIREGEM™ Warranty

FIREGEM™ is a registered brand of Paterson Fine Jewellery Pty Ltd (PFJ). We strive to bring you the highest quality jewellery pieces with outstanding customer service. Our jewellers have been hand crafting fine jewellery for over 80 years and we take great pride in their workmanship.

Every jewellery piece is designed and manufactured in our factory. The design, casting, crafting, polishing, and gem setting is performed under the watchful eye of a trained jewellery professional. Every stone is carefully inspected for quality before being placed in its setting.

PFJ warrants that its products will be free from any manufacturer’s defects at the time of purchase. We will repair or replace any FIREGEM™ product which is found to be defective in materials or workmanship at the time of purchase and will pay the costs of all material and labour of the repair within the first 12 months of its life.

This warranty is subject to the following terms and conditions:

  1. This warranty is only offered to the original owner of a FIREGEM™ product. It may not be assigned or transferred and terminates upon change of ownership.

  2. PFJ is not liable for any gemstone damage or loss, product damage due to misuse, the incorrect use of applied cleaners, or any product damage through accidents or acts of nature including fire, flood or earthquake. PFJ is not liable for natural wear and tear or for corrosion from highly corrosive environments.

  3. If a repair is not practical, PFJ will replace the item with an identical product.

  4. Due to the intricate nature of many of our products, this warranty will become null and void if alterations of any kind are performed upon the jewellery product outside of PFJ’s own jewellers. This includes, but is not limited to, ring sizing, rhodium plating, adjustments, or engraving work of any kind.

  5. The customer is responsible for any shipping, duties or insurance charges in order to send the jewellery back to the place of purchase.