FAQ's

 

Do you only sell wholesale jewellery?

Yes, Paterson Fine Jewellery is an Australian wholesale jewellery supplier and manufacturer. Our wholesale jewellery Melbourne office is based in the bayside area of Cheltenham. We supply wholesale jewellery Australia-wide and to New Zealand.

If you wish to place a custom wholesale jewellery order, please contact us to discuss your requirements.

 

How can I see prices?

You will need to login to your account to view prices. If you do not have a wholesale jewellery online account, you can create an account. All wholesale jewellery account applications are subject to assessment. Once your account has been approved, we will send you a confirmation email.

If you are a buying group member, all prices displayed on our website include your membership discount.

 

Can I view your Jewellery Wholesale Australia catalogue online?

We regularly update products on our website, so you can see all our wholesale jewellery online. Login to your wholesale jewellery account to view prices on our website.

If you are a jewellery retailer or wholesale jewellery buyer, we recommend subscribing to our newsletter to stay up to date with the latest products and catalogues.

 

What areas do you service?

We service all major Australian metro cities, country areas, New Zealand and the Asia Pacific region. Our head office is located in Melbourne’s south-eastern suburbs. We are a leading Melbourne Jewellery Supplier and also one of the oldest Jewellery suppliers in Melbourne.

 

What is your ordering process?

Login to your wholesale jewellery account to order online. If you do not have an account, you can create an account. Alternatively, you can call us on (03) 9555 9344 or contact us to place your order.

For more information about our ordering process, please see Shipping & Returns.

 

How long will it take to process an order?

All wholesale jewellery online orders are processed within 2 business days (excluding weekends and public holidays) of receiving your order. When you place an order you will receive a confirmation email. You will receive another email notification when your order has been shipped.

For more information on our wholesale jewellery Australia & New Zealand shipping costs and delivery timeframes, please see Shipping & Returns.

 

Which payment methods are accepted?

We accept credit card payments (Mastercard & Visa) for wholesale jewellery online or over the phone orders. We do not accept Amex. If you are a Nationwide, Showcase or IJC buying group member, you may place a wholesale jewellery order ‘On Account’.

 

What happens with back orders?

If a wholesale jewellery item you wish to order is out of stock, you can place a backorder. On the product page, select the Size and Metal/Material you wish to order. Then simply click on the ‘Request Info’ button & fill in the details of your enquiry. Please include quantity required. We will get back to you within 2 business days and confirm your backorder.

Alternatively, you can call us on (03) 9555 9344 or contact us to place your backorder.

It takes 4-6 weeks to manufacture & deliver your wholesale jewellery order. Upfront payment is required if you have credit card terms only. If you are a buying group member, you may place a backorder ‘On Account’.

 

How much will my shipping be?

Shipping costs vary based on location. For more information on our wholesale jewellery Australia & New Zealand shipping costs and delivery timeframes, please see Shipping & Returns.

 

Are there any discounts for regular customers?

As jewellery manufacturers and jewellery wholesale suppliers in Australia/NZ, we can assure you that all our products are competitively priced. If you are a Nationwide, Showcase or IJC buying group member, please contact us to find out your discount rate. You may place a wholesale jewellery order ‘On Account’. If you are an independent retailer and are looking to place regular wholesale jewellery online orders, please contact us to discuss your payment terms.

 

Can you ship to New Zealand?

Yes, we ship wholesale jewellery to New Zealand. For more information on international shipping costs and delivery timeframes, please see Shipping & Returns.