Terms & Conditions

This Agreement, sometimes referred to as ‘Terms and Conditions’, comprises the terms governing your use of PATERSON FINE JEWELLERY PTY LTD websites (referred to individually and collectively as ‘the Website’).

‘You’ refers to you, when you are using the Website for your own account, and to the company (referred to henceforth as ‘company’) on whose behalf you are acting. Where you use the Website in both capacities, your acceptance of the terms and condition of this Agreement are binding on both you and the company on whose behalf you purport to act. ‘We’, ‘Us’, ‘Paterson Fine Jewellery’ and ‘PFJ’ refer to PATERSON FINE JEWELLERY PTY LTD and all entities in which they directly or indirectly, jointly or individually, own or control).

1) We agree to provide You access to the Website in accordance with these Terms and Conditions. You agree to use the Website in a manner consistent with these Terms and Conditions.

2) You may not transfer, sell, or otherwise assign Your rights or obligations under this Agreement.

3) Either of us may terminate Your access to and use of the Website at any time for any reason or for no reason by sending written notice to the other party.

4) This Agreement incorporates the Privacy Policy Notice set forth on this Website.

5) This Website (including, but not limited to text, photographs, graphics, video and audio content) is owned by Us or our licensors and is protected by copyright as a compilation under the copyright laws of Australia. All individual articles, content and other elements comprising this Website are also copyrighted works of PATERSON FINE JEWELLERY PTY LTD. You must abide by all copyright notices and restrictions contained in this Website.

a) Except for content You have posted on the Website, You may not copy, reproduce, distribute, publish, display, perform, modify, or create derivative works. Without limiting the generality of the foregoing, You may not distribute any part of this Website over any network, nor sell or offer it for sale. We reserve all rights that are not specifically granted to You.

b) This Website has been specially designed for presentation of content in a unique format and appearance to our users. You are expressly prohibited from presenting the Website in a setting created by You or a third party (e.g., through framing), particularly (but not exclusively) where that setting includes advertising or other materials that We have not authorized to be displayed with the Website.

6) You agree not to reverse engineer, decompile, or disassemble the underlying technology of the Website and except as permitted hereunder, use, disclose or divulge to others any data or information relating to the Website and/or the technology, ideas, concepts, know-how and techniques embodied therein.

7) All content and functionality displayed, provided, reproduced, or distributed by Us on the Website are for information purposes only and are no substitute for specific advice.

8) You will be responsible for all charges and obligations incurred, and liabilities for harm caused, and for all actions taken, through Your account(s).

9) You agree to indemnify and hold Us harmless from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from use of this Website through Your accounts, including, but not limited to, any violation of this agreement by You or any other person using Your account, or the failure to fulfill any obligations relating to anyone’s use of Your account.

10) Should there be any dispute between us, unless it is governed by another arbitration agreement between You and Us, said dispute shall be settled by the Victorian Civil and Administrative Tribunal (VCAT).

11) The Website, any information provided from it and the Terms and Conditions are given and made in Melbourne, Australia and are subject to Australian law, without regard to Australia’s choice of law provisions, and suit, if any, must be brought within Australia.

12) This web site and all software and systems used or provided as part of this web site are provided “as is,” on an “as available” basis. We hereby specifically disclaim any and all representations or warranties, express or implied, regarding the web site content, functionality, or materials provided by us hereunder, including, without limitation of the foregoing, any warranty regarding ownership, accuracy, timeliness, completeness, and availability, and any implied warranties of merchantability or fitness for a particular purpose, or those arising from course of dealing or course of performance.

13) To the fullest extent permitted by applicable laws, We disclaim liability, and You agree that We are not liable, for any losses and expenses of whatever nature and howsoever arising out of Your use of the Website or any web site with which it is linked.

14) By so accepting these Terms and Conditions, where you purport to act on behalf of a CREDIT company, you warrant that you have authority to bind the company to this Agreement. We may revise the Terms and Conditions from time to time by posting changes to this Website. Any such revisions shall be effective when posted and made available for Your review.

15) Your membership to this Website includes the release of Your and the company’s contact details. The Website includes a listing of all users and/or members to this Website. Should you wish to be removed from this list, please contact us.

16) These Terms and Conditions and ancillary agreements you have reviewed in connection with the use of the Services provided through this Website contain the entire understanding between us with respect to any use of the Website by You or by anyone using the Website through Your account, and no oral or written representation, statement, or inducement not contained herein shall bind either of us. Should any part of the Terms and Conditions be declared invalid or unenforceable by a court of competent jurisdiction, this shall not affect the validity of any remaining portion and such remaining portion shall remain in full force and effect as if the invalid portion of the Terms and Conditions had been eliminated.

17) Retention of Ownership

Title to the goods on the invoice shall pass to the customer only when all monies owing by the customer to the supplier have been paid in full.  Until such time, Paterson Fine Jewellery Pty Ltd retains title of goods.

18) Refunds, returns, and exchanges

We accept returns up to 14 days after delivery if the item is unused, in original condition, in original packaging and undamaged. We will refund or credit the full order amount minus the shipping costs. You (the account holder customer) are responsible for any shipping, duties or insurance charges in order to send the jewellery back to us.

In the event that your order arrives damaged in any way, please contact us as soon as possible with your order number and a photo of the item's condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

We do not accept returns for custom orders or personalised products.

19) Changes or cancellation to custom orders

For any changes or cancellations for CUSTOM ORDERS please contact us within 2 business days of placing the order. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution. We reserve the right to charge a cancellation fee.