Shipping & Returns

All orders are processed within 2 business days (excluding weekends and public holidays) after receiving your order confirmation email. You will receive another notification when your order has been shipped.

Please note, there may be potential delays due to high volume of orders during promotional periods or COVID-19 restrictions which are outside of our control.

We ship to Australia and New Zealand only.

 

Domestic Shipping Rates and Estimates

All domestic Australian orders will be shipped via Australia Post or StarTrack.

LAUNCH OFFER - Free Shipping for orders over $300 (incl GST) Australia-wide. Limited time only.

Order Value Shipping Option ETA Price
Over $300 (incl GST)

Express shipping

(AU Post or StarTrack)

1 to 2 business days FREE
Under $300 (incl GST)

Standard shipping

(AU Post)

3 to 5 business days $10
Under $300 (incl GST)

Express shipping

(AU Post or StarTrack)

1 to 2 business days $15

 

International Shipping

We offer international shipping to New Zealand only. All international orders will be shipped via Australia Post or FedEx.

Order Value Shipping Option ETA Price
All orders

International shipping (NZ)

(FedEx)

Up to 10 business days $35

 

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Paterson Fine Jewellery Pty Ltd is not responsible for these charges if they are applied and are your responsibility as the customer.

 

Will I receive single or multiple deliveries?

Items ordered together may not always ship together as items on special order may take longer. If items within the single order have varying manufacturing requirements, the client may nominate whether they require a single or multiple deliveries.

Multiple deliveries may incur additional shipping costs.

 

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

Track your order via the below link relevant to your order;

StarTrack Tracking https://startrack.com.au/track/search

Australia Post Tracking https://auspost.com.au/mypost/track/#/search

FedEx Tracking https://www.fedex.com/en-au/tracking.html

If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact us with your name and order number, and we will look into it for you.

 

Do you ship to P.O. boxes?

Yes, we ship to P.O. boxes in Australia.

 

Refunds, returns, and exchanges

We accept returns up to 14 days after delivery if the item is unused, in original condition, in original packaging and undamaged. We will refund or credit the full order amount minus the shipping costs. You (the account holder customer) are responsible for any shipping, duties or insurance charges in order to send the jewellery back to us.

In the event that your order arrives damaged in any way, please contact us as soon as possible with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

We do not accept returns for custom orders or personalised products.

 

Changes or cancellation to custom orders

For any changes or cancellations for custom orders please contact us within 3 business days of placing the order. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

 

Consignment orders

For consignment box orders, an express shipping fee will be charged for delivery. However, return approval stock will not incur freight charges. We provide a pre-paid return satchel with your consignment box so you can return items to us easily. Any unwanted items need to be returned to us within 14 days of receipt, otherwise the entire consignment stock will be invoiced.

 

Custom orders

Goods specifically manufactured, modified or made to order cannot be returned for credit or refund.

 

How to return an item(s)
  1. When you return an item/s please include the following information with your parcel;

  • Invoice numbers

  • Date of purchase

  • Customer’s name and address

Note: Unless these details are forwarded, we will be unable to accept goods for credit.

 

  1. Please use insured and trackable shipping to return an item(s) to us.

  2. Please address all returns to:

Paterson Fine Jewellery
P.O. Box 244, Moorabbin, 3189
Victoria, Australia

 

If you have any further questions, please don't hesitate to contact us.